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To set up a Call line, in the Teams admin center, expand, choose, and then choose. Type a name for the Call line in the box at the top. overflow virtual receptionist. To add an existing resource account: Under, select the button to add a resource represent this Call line.

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Select the button beside the resource account you desire to assign to this Call line. At the bottom of the pane, pick the button. If you require to develop a resource account: Under, pick the button to include a resource account for this Call line. On the pane, look for any set of letters to pull up the results dropdown.

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On the pane: Enter a descriptive. Agents see this name when a call is presented to them. Key in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button. On the pane, pick the button. Agents see the resource account name when they get an incoming call.

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Designate outgoing caller ID numbers for the agents by defining several resource accounts with a phone number. Representatives can select which outbound caller ID number to utilize with each outbound call they make. Within the Calls App, agents can use their Call Queue (CQ)/ Auto Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to enable representatives to utilize for outbound caller ID purposes. Select the button beside the resource account with a designated contact number. Select the button at the bottom of the pane. If you do not have a resource account with a designated telephone number: Under, pick the button to include a resource account.

Select the button at the bottom of the outcomes. On the pane: Enter a detailed. Representatives see this name when a call exists to them. Type in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button.

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After you've developed this new resource represent calling ID, you'll still need to: Pick a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you allow them. Once you have actually chosen a language, select the button at the bottom of the page. Define if you wish to play a greeting to callers when they show up in the line.

The uploaded recording can be no larger than 5 MB. If you choose, the system reads the text that you type (up to 1000 characters) when the Call queue addresses a call. Note When using Text to Speech, the text needs to be gone into in the language chosen for the Call line.

Teams offers default music to callers while they are on hold in a line. The default music provided in Teams Call lines is free of any royalties payable by your company. If you wish to play a particular audio file, pick and upload an MP3, WAV, or WMA file. Note You are responsible for separately clearing and securing all needed rights and authorizations to use any music or audio file with your Microsoft Teams service, which may consist of copyright and other rights in any music, sound results, audio, brands, names, and other material in the audio file from all relevant rights holders, which may include artists, stars, performers, artists, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other parties who own, control or certify the music copyrights, sound results, audio and other intellectual property rights.

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Review the prerequisites for adding agents to a Call line. You can amount to 200 agents via a Teams channel. You should be a member of the team or the creator or owner of the channel to add a channel to the line. To use a Teams channel to handle the line: Select the radio button and choose (overflow phone answering service).

Select the channel that you desire to use (just standard channels are fully supported) and select. The following clients are supported when using a Groups channel for Call queues: Microsoft Teams Windows customer Microsoft Teams Mac client Keep in mind If you utilize this option, it can take up to 24 hours for the Call line to be completely functional.

You can amount to 20 representatives individually and up to 200 agents by means of groups. If you desire to add individual users or groups to the line: Select the radio button. To to the queue: Select, look for the user, choose, and then choose. To to the line: Select, search for the group, select, and then choose.

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Keep in mind New users contributed to a group can use up to eight hours for their first call to get here. If there are more than 200 members in the group, just the very first 200 members, in alphabetical order, will be included as representatives to the Call queue. Crucial Understood problem: Assigning personal channels to Call lines When utilizing a private channel calls will be dispersed to all members of the group even if the private channel only has a subset of team members.

minimizes the amount of time it considers a caller to be connected to a representative after the representative accepts the call. For conference mode to work, agents in the Call queue must utilize one of the following customers: The current variation of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later on Agents' Teams accounts need to be set to Teams, Just mode. Agents who do not satisfy the requirements aren't consisted of in the call routing list. We suggest allowing conference mode for your Call lines if your representatives are using suitable customers (overflow virtual receptionist). Pointer Setting to is the advised setting. overflow call handling. When you've chosen your call answering options, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Business Server. Conference mode is required if Groups users require to consult/transfer calls with Call lines. Representatives might hear the configured music on hold in queue for as much as 2 seconds when very first joining the call.

If you require to use Conference mode, select,, or as the. If you require to use Attendant routing, set Conference mode to. Note If Compliance recording is made it possible for on the representatives, the combination of and isn't supported. If you need to utilize, choose,, or as the.

When using and when there are less contacts line than available representatives, only the very first 2 longest idle agents will be presented with calls from the line. When utilizing, there may be times when a representative receives a call from the line soon after becoming unavailable, or a short hold-up in getting a call from the queue after appearing.